Our Refund Policy

If you have experienced an allergic reaction to the product that you’ve purchased from The Ottawa Skin Clinic, the item must be returned along with the original receipt to our location within 14 days of the purchase date.

In order to qualify for a full refund, the product must be returned along with the original receipt within 14 days of the purchase date, gently used and in it`s original packaging.

Certain products & devices, are not eligible for refunds or returns.

Please note that all products purchased during a promotional event are non-refundable.

No refunds or credit will be offered after 14 days of the purchase date.

All refunds and returns are subject to the discretion of The Ottawa Skin Clinic.

All of our treatments and/or services are performed by qualified clinical staff members.

Therefore, we do not offer refunds on any of our services and/or treatments, however we will look into into your concerns immediately and try to resolve the matter as quickly as possible.